Cookie & Privacy Policy

PRIVACY POLICY

Last updated: 29 September 2026

At Naked Lounge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have regarding your personal data.

Who we are

Naked Lounge is a beauty and aesthetics salon based in Chigwell, Essex.

Website: naked-lounge.com Email: info@naked-lounge.com

For the purposes of UK data protection law, Naked Lounge is responsible for the personal information we collect and use.

Information we may collect

When you contact us, make an enquiry, book an appointment, complete a consultation, use our website or respond to one of our advertisements, we may collect information such as:

  • Your name and contact details, including telephone number and email address
  • Information you provide when making an enquiry or booking
  • Your treatment preferences and appointment history
  • Information you provide through consultation or consent forms, including relevant health or medical information where necessary to safely provide a treatment
  • Photographs relating to treatments where appropriate and with the necessary permission
  • Messages and communications between you and Naked Lounge
  • Information submitted through advertisements or lead forms on platforms such as Instagram or Facebook
  • Technical information generated when you use our website, where applicable

How we collect your information

We may receive information directly from you when you contact us, book a treatment, complete a form or communicate with us.

We may also receive information when you interact with Naked Lounge through third-party platforms and services, including Meta platforms such as Facebook and Instagram, our booking or salon-management systems, and other services we use to operate our business.

How we use your information

We may use your information to:

  • Respond to enquiries and consultation requests
  • Arrange and manage appointments
  • Provide treatments and maintain appropriate client records
  • Contact you about an enquiry you have made
  • Provide customer service and aftercare
  • Process payments and maintain business records
  • Manage our relationship with you
  • Meet our legal, regulatory and insurance obligations
  • Improve our services and customer experience
  • Send marketing communications where we have an appropriate lawful basis to do so

If you submit your details through one of our Facebook or Instagram advertisements, we will use the information you provide to respond to your enquiry and discuss the treatment or service you expressed an interest in.

Submitting an enquiry does not automatically mean that you have agreed to receive unrelated marketing communications from us.

Our lawful basis for using your information

Depending on the circumstances, we may process your personal information because:

  • It is necessary to take steps at your request before entering into, or to perform, a contract with you
  • We have a legitimate business interest in responding to enquiries and operating and improving our business
  • We have your consent where consent is required
  • We need to comply with a legal obligation

Where we process health or other special-category information required to provide a treatment safely, we will ensure that an appropriate legal basis and special-category condition applies.

Marketing

Where required, we will only send electronic marketing communications where we have the appropriate permission or another lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

The ICO specifically says businesses generating leads for direct marketing need to be transparent about how the information will be used and people's right to object to direct marketing. ICO

Sharing your information

We do not sell your personal information.

We may share information where necessary with trusted companies that help us operate Naked Lounge, such as our booking/CRM provider, payment providers, website provider, IT/service providers and advertising or communications platforms.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Some providers may process information outside the UK. Where this happens, we take appropriate steps to ensure that the information receives the protection required by applicable data-protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, regulatory, accounting and insurance requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will securely delete or dispose of it where appropriate.

Your rights

Depending on the circumstances, UK data-protection law gives you rights concerning your personal information. These may include the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete information in certain circumstances
  • Ask us to restrict the way we use your information
  • Object to certain processing, including direct marketing
  • Request transfer of certain information
  • Withdraw consent where we rely on consent

To exercise your rights, please contact us at info@naked-lounge.com.

You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

Information Commissioner's Office

These rights and the requirement to tell people how they can complain to the ICO form part of the ICO's guidance on privacy notices. ICO

Cookies

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and, where applicable, support advertising and marketing.

Where consent is legally required for non-essential cookies, visitors will be given the appropriate choice before those cookies are used.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, the way we use information or applicable law.

The latest version will always be available on our website.

Cookie policy

Scope of this policy

Naked Lounge LTD (we or us or our uses cookies when you visit our website, www.naked-lounge.com, (the Website) to help customise the Website and improve your experience using the Website.

This policy applies between you, the user of this Website, and us, Naked Lounge LTD, the owner and provider of this Website.

When you visit the Website, and before your Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies; however, certain features of the Website may not function fully or as intended.

What are cookies?

A cookie is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

This Website may place and access certain cookies on your computer. We use these cookies to improve your experience of using the Website and to improve our range of services.

Cookies do not usually contain any information that personally identifies you, the Website user. However, personal information that we store about you may be linked to the information obtained from and stored in cookies.

Types of cookies

This Website uses the following cookies:

  • Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

You can find a list of the cookies that we use in the Cookie Schedule.

We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

How to control your cookies

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser.

You can switch off cookies at any time, however, you may lose information that enables you to access the Website more quickly and efficiently.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Changes to this policy

Naked Lounge LTD reserves the right to change this cookie policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the cookie policy on your first use of the Website following the alterations.

Contact details

The Website is owned by Naked Lounge LTD incorporated in England and Wales with registered number 12468251 whose registered office is at 175 Manor Road, Chigwell, Essex, IG1 5QB, England. You may contact us:

Attribution

This cookie policy was created using a document from Rocket Lawyer. This policy was created on 29 March 2022.

Cookie Schedule

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Cookies that we use on the Website:

  • Analytical/performance cookies: Google Analytics. We use this cookie to gain insights to user behaviour to improve the user experience of the site.